A good electronic work diary setup saves you months of messy records, confused drivers and awkward conversations with auditors. The software is honestly the easy part. The hard part is everything around it: who owns the records, what happens when a tablet dies at 2am outside Dubbo, and how you prove to an auditor that the system actually works day to day.
This guide walks through a full electronic work diary setup for an Australian fleet in 2026, one step at a time, based on what the NHVR actually requires rather than what a sales brochure promises.
What an EWD is, and which drivers need one
An Electronic Work Diary is a device or system approved by the NHVR to record work and rest times. Drivers can use it instead of the paper National Driver Work Diary. It’s voluntary, so nobody is forcing you off paper.
So who needs a work diary in the first place? Under the NHVR’s record keeping requirements, drivers of fatigue-regulated heavy vehicles need one when they drive 100km or more from base under standard hours, or any distance at all under BFM, AFM, ACA-Fatigue or exemption hours. That 100km is measured in a straight line from the driver’s base, not by road. Our guide to the 100km work diary exemption explains how that plays out for local runs.
Here’s the bit a lot of operators miss. Drivers, operators and record keepers carry exactly the same legal obligations with an EWD as they do with paper. The EWD does the counting for you. It doesn’t take the responsibility off anyone.
If you’re still deciding whether to switch, our comparison of electronic work diaries vs paper logbooks covers the trade-offs. From here on, we’ll assume you’ve made the call.
What changed for EWDs in 2026
Two things are worth knowing before you sign a contract with anyone.
First, the amended HVNL kicked in on 1 August 2026. Basic and Advanced Fatigue Management are being replaced over time by Alternative Compliance Hours (ACH) under ACA-Fatigue, although existing BFM and AFM accreditations stay valid until they expire. Heavy Vehicle Industry Australia makes the useful point that the reforms don’t make existing EWDs obsolete. If you’re mid-transition, our BFM/AFM to ACH transition guide covers the accreditation side.
Second, the NHVR and Transport Certification Australia have built a new Generation 2.0 EWD framework, with a new system specification and tighter testing and governance. According to the NHVR’s Gen 2.0 fact sheet, Gen 2.0 isn’t part of the HVNL amendments, and approved EWDs remain approved. You don’t need to replace one you already have. ACH support is built into the Gen 2.0 specification, and there are transitional arrangements so existing providers can support ACH where an operator needs it. Big Rigs has a plain-English rundown of the announcement.
What this means for your electronic work diary setup: if you’re heading to ACH, ask your provider straight out whether their system supports it today or is still going through the transition. Don’t take “yes, it’s coming” as an answer.
Electronic work diary setup: the 8-step process

Step 1: Map your drivers and work options
Start with a simple spreadsheet. List every driver, the vehicles they drive, their work option (Standard, BFM, AFM or ACH) and how far from base they usually go. You’ll quickly see who genuinely needs a work diary and who’s mostly doing local work.
Local drivers inside 100km don’t carry a work diary, but the NHVR’s fatigue FAQs are clear that the record keeper still has obligations for that work. It’s worth deciding now whether local drivers go on the EWD too. Plenty of fleets put everyone on it so the records live in one place.
Then decide on rollout. Going fleet-wide on day one is where most setups fall over. A pilot group of your more tech-comfortable long-haul drivers will surface problems while they’re still cheap to fix.
Step 2: Choose an approved EWD and read the certificate
Only an EWD on the NHVR’s register counts as a legal record. As an operator, you don’t apply for anything. The NHVR says only technology providers go through the approval process, and operators can pick any approved system. At the time of writing, the register lists 12 approved systems.
Approvals can also disappear. DrivaLink’s approval was cancelled from 1 April 2026, which left some operators scrambling. Check the register before you buy, and check it again every year.
Every approved EWD has a Certificate of Approval with its own conditions of use. Read it. It tells you which devices are approved and what the system is cleared to do. Before signing, get clear answers to these:
- Which work options does it support right now, including ACH?
- Which devices is it approved on, and do those suit your cabs?
- How does it behave with no mobile coverage?
- How quickly can a record keeper pull a readable report for an authorised officer?
- How long does the provider store your data, and what happens to it if you leave?
- Can it take in historic records when a driver switches over?
- Does it connect with the GPS tracking and fatigue tools you already use?
The NHVR notes you can build your own EWD, buy one off the shelf, or buy one that plugs into other regulatory systems such as the Intelligent Access Program. For most fleets, the practical choice is between a standalone app and one that sits inside a wider fatigue management system.
Step 3: Confirm your record keeper and what you’re outsourcing
The HVNL decides who the record keeper is for each driver. You can hand the record keeping work to a third party, including your EWD provider, but the NHVR’s guideline for record keepers is blunt: both you and the provider stay legally responsible.
Under that guideline, record keepers have to:
- receive and store EWD information for their drivers
- keep EWDs in working order, including telling the NHVR about faults
- give reports to drivers and authorised officers when the law requires it
- cooperate with NHVR investigations into EWD operations
Records must be kept, or accessible, for at least three years, in a form that’s readable and usable as evidence. So your contract should spell out how long the provider stores data, how fast they’ll turn around a request from an authorised officer, and how you get everything out if you switch providers. Most operators never ask the last question until it’s too late.
Step 4: Enrol drivers properly
This is where your electronic work diary setup gets personal. The NHVR guideline lists the prep a record keeper may need to handle with the provider: getting each driver’s consent to share their details, passing on licence details, getting secure login details to each driver, and coordinating training.
Each driver gets their own login. No shared tablets with one account and no “just use Dave’s PIN.” Drivers identify themselves, log in and declare their work and rest, and the record goes to the record keeper automatically. A shared login breaks that chain and puts the whole record in doubt.
Be upfront with drivers about what the system collects, especially if it’s linked to GPS. Workplace surveillance rules differ by state, and our article on vehicle tracking and the law covers where the lines sit.
Step 5: Train before go-live, not after
The NHVR guideline says record keepers must be trained on both the technical and legal side of running EWDs before they start using one. Drivers need training too. The session should cover:
- how the EWD counts time: each completed minute of work counts toward the limit, and rest periods of 15 minutes or more are counted to the minute, per the NHVR’s counting time rules
- why a rest break under 15 minutes doesn’t count toward minimum rest (drivers used to paper often get caught here)
the small daily leeway for one-minute recording, which the NHVR’s EWD brochure puts at up to eight minutes of work time a day - how to bring up the compliance view at a roadside check
- what to do when the device fails (see Step 7)
Keep attendance records. When an HVA auditor tests whether your fatigue controls are actually operating, training records are among the first things they’ll ask for. Our NHVR audit checklist shows what else they look at.
Step 6: Handle the switch from paper
Drivers can move between written and electronic diaries, which is handy when someone works for more than one operator. When a driver switches, the record keeper can enter their recent paper entries into the EWD as “historic data” so the alerts work from day one.
Two catches. The driver still has to carry their written work diary for 28 days after switching. And the record keeper has to keep the original paper records that the historic data came from.
Honestly, keep a current written work diary in every truck anyway. You’ll need it for Step 7.
Step 7: Write your malfunction procedure
Devices die, apps crash, and batteries go flat on the Hume. When an EWD isn’t working properly, the NHVR guideline says the record keeper must:
- tell the driver to switch to written records until the EWD is fixed
- notify the NHVR, which will set a deadline for getting it working again
- get the EWD back in working order within that period
Put this on a single page, laminate it, and keep it in every cab next to the paper diary. Make sure drivers know who to call after hours. A driver who keeps driving on a dead EWD with no paper diary is a problem for them and for you.

Step 8: Set up a review routine
Recording hours isn’t the same as managing fatigue. Once the EWD is live, somebody has to actually look at the data.
One rule matters a lot here: only drivers and authorised officers can make entries in a work diary. If the record keeper spots an error, they tell the driver so the driver can deal with it. Managers “tidying up” records is exactly what investigators look for, and the NHVR’s recent fatigue enforcement data shows false and misleading records are on the rise.
A weekly review should look at breaches and near-misses, repeat patterns by driver or route, and whether your schedules are pushing people up against their limits. Cross-checking EWD entries against GPS trip data catches most discrepancies before an auditor does. Our guide to vehicle location history for compliance audits shows how, and our list of NHVR fleet reports covers what to run each week.
Who does what after setup
| Task | Driver | Record keeper | Operator / scheduler |
| Log in and declare work and rest | Yes | No | No |
| Correct errors in the record | Yes | Flags errors to driver | No |
| Store records for 3 years | No | Yes | Shares responsibility |
| Report EWD faults to the NHVR | Tells record keeper | Yes | Makes sure it happens |
| Produce records for authorised officers | Roadside compliance view | On formal request | Shares responsibility |
| Plan schedules within the rules | Speaks up if it’s unsafe | Reviews patterns | Yes |
Common electronic work diary setup mistakes
Most of the problems we see after an electronic work diary setup have nothing to do with the software:
- Set and forget. The app counts hours. It doesn’t review them.
- Shared logins. One tablet, three drivers, one account. Every record on it becomes questionable.
- No paper backup in the cab. The first flat battery turns into a breach.
- Office staff editing records. Only drivers and authorised officers can make entries.
- Skipping the data clauses in the contract. Three years of records that only live on a vendor’s server you no longer pay for is a real problem.
- Scheduling to the limit. An app showing “2 hours remaining” isn’t permission to fill those 2 hours. Schedulers have their own fatigue duties under Chain of Responsibility.
How EWD records back up CoR and accreditation
A well-run EWD gives you something paper rarely does: a clean, time-stamped trail showing your fatigue controls are working. That matters more than ever now. Safety management system audit findings can be used as evidence in court for CoR breaches, and the fatigue duty penalty has jumped from $8,000 to $26,610. Our breakdown of 2026 fatigue duty penalties has the full picture.
For HVA and ACA-Fatigue audits, your EWD records, review notes and training logs help show that controls are present, suitable, operating and effective. For CoR, they help show you took reasonably practicable steps to manage fatigue, which is the core of the primary duty explained in our Chain of Responsibility guide. The bigger picture is covered in our driver fatigue management Australia guide.
Where Manage Vehicle fits
If you want the EWD to live alongside the rest of your compliance data, the Manage Vehicle EWD sits in the same platform as GPS tracking, fatigue management and compliance documents and reporting. That means your record keeper checks hours, trips and driver documents in one place instead of three.
Whichever system you choose, the eight steps above don’t change. Get the people and process right, and the tech mostly looks after itself.
Frequently asked questions
Do I need NHVR approval to use an EWD in my fleet?
No. Only technology providers apply for NHVR approval. As an operator, you can use any EWD that’s on the NHVR’s current register, as long as you follow the conditions of use in its Certificate of Approval.
How long does an electronic work diary setup take?
It depends on fleet size, but most of the time goes into enrolling drivers and training, not installing software. Plan for at least a 28-day crossover, since drivers who switch from paper must carry their written diary for 28 days.
Can drivers use both a paper diary and an EWD?
Yes. Drivers can swap between written and electronic diaries, for example if they drive for more than one operator. They still need to be able to show their records for the previous 28 days.
What happens if the EWD stops working during a shift?
The driver switches to their written work diary. The record keeper notifies the NHVR and gets the EWD fixed within the period the NHVR sets.
Do I have to replace my EWD because of Gen 2.0?
No. The NHVR has confirmed existing approved EWDs remain approved and there’s no requirement to replace them. If you’re moving to ACH, check with your provider about ACH support.
How long do I need to keep EWD records?
At least three years, in a form that’s readable and can be used as evidence. If your provider stores the records, your contract should cover how you access them for that full period.
Disclaimer: This article is general information about electronic work diary requirements under the Heavy Vehicle National Law as at September 2026. It isn’t legal advice. Requirements can change, and the NHVR’s EWD register and Gen 2.0 arrangements are still being updated. Check the NHVR website and get independent advice for your situation.








