Incidents Management

Fleet Incident Management From the First Report to the Fix

When something goes wrong on the road, the first hour matters. ManageVehicle's fleet incident management lets drivers report crashes, near misses and faults from their phone, with photos and location, and tracks every follow-up until it's closed.

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See how it works

NHVR approved EWD

ISO 9001 certified

Serving Australian fleets since 2021

The headaches we hear about most.

What changes when incidents are reported properly the first time.

BEFORE MANAGE VEHICLE

Before ManageVehicle

phone-call

A shaky phone call from the side of the road

question

Photos stuck on the driver's personal phone

load

Nobody sure where it happened or how fast they were going

speeding-fine

Near misses never reported

Spoiled stock and nobody can say when it happened

Follow-ups that fall through the cracks

AFTER MANAGE VEHICLE

Connected, live and proactive

A structured report from the driver app in minutes

reminder

Photos attached to the incident record

trail

Location, time and speed pulled from GPS

speeding

Quick near-miss reports so patterns get spotted

minutes

Every action tracked until the incident is closed

What Is Fleet Incident Management?

Fleet incident management is how you record, investigate and follow up crashes, near misses, damage and vehicle faults, so problems get fixed and don't happen again.

Driver Report

Logged in the app with photos.

Vehicle Data

GPS, speed and dashcam footage.

ManageVehicle

Brings the report and data together

Follow-up & Records

Actions tracked, incident closed.

Product experience

From the roadside report to a closed incident

Drivers report incidents in a few taps

Better reports, first time.

The driver app walks drivers through what happened, who was involved and what's damaged. Simple enough to use when they're shaken up, thorough enough for your insurer.

Report from the app

What your team can do:

Crash and damage reports

Near-miss reports

Vehicle fault reports

Stop Asking "What Happened Out There?"

The questions that come after every incident, answered from one record.

Where did the crash happen?

Check the incident location.

Do we have photos for the insurer?

See the speed at the time.

Do we have photos for the insurer?

Open the attached photos

Has the repair been booked?

Check the follow-up actions

Is this the same spot as last time?

Filter incidents by location.

Incident records that show you acted

Under Chain of Responsibility, it's not enough to record what went wrong. You need to show what you did about it. Time-stamped reports and follow-ups give you that proof.

Reports with time and place

Every incident linked to when and where it happened.

Corrective actions on record

Show each follow-up, who did it and when.

Works next to your EWD

Incidents show what happened. MV Driver, our NHVR-approved EWD, shows the hours worked before it.

Connected incident & fleet operations

Incidents are easier to investigate when the report sits next to video, location, driver hours and maintenance.

Incidents + dashcams

Add Video to Every Report

A connected incident record can include

Event clip

Road and cab footage

Speed

Driver and vehicle

Incidents + GPS

Rebuild the Moments Before

Tracking context can include

Location

Speed at the time

Route before the event

Stop times

Incidents + maintenance

Send Damage Straight to the Workshop

Maintenance workflows can include

Repair jobs

Defects

Vehicle off the road

Return to service

Incidents + EWD

Check Hours Before the Incident

Driver records can include

Work and rest before the event

Breaches

Fit-to-drive check

Fatigue alerts

Paper incident forms VS Fleet incident management

Paper incident forms vs incident management software. A paper form records what someone remembers. Incident management records what actually happened, and what you did next.

GPS tracking and fleet management software

Paper incident forms

Filled in after the fact.

Details from memory

Photos stored elsewhere

No location or speed data

Follow-ups tracked by email

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Fleet incident management

Recorded at the scene and tracked to the end.

Reports from the driver app

Photos and footage attached

GPS location and speed

Assigned follow-up actions

Searchable incident history

Explore Fleet Management Software

Used in Real Transport Operations Every Day

Real operators, real problems, and what changed once everything sat in one system.

Brandon Manion Coaches
Problem

Maintenance across the bus fleet was difficult to track, with information spread across driver checks and maintenance records.

Result

Drivers complete daily inspections, record odometer readings and report faults directly in Manage Vehicle. The maintenance team has clear, up-to-date visibility of what needs attention. Better maintenance visibility. Fewer missed issues. A fleet that stays on top of its maintenance.

G & V Logistics
Problem

Limited visibility of where loads are while in transit, and difficulty quickly accessing evidence when an incident occurs.

Result

With telematics, G & V Logistics can see where their loads are in real time and share location details with clients immediately. In the event of an incident, they can quickly access and share relevant footage with insurers or other parties.

Alpine Civil Earthmoving
Problem

Limited visibility of how equipment is being used on site, making it difficult to track operating hours and actual equipment utilisation.

Result

Telematics gives Alpine Civil clear visibility of where equipment is and how long it has been operating on site. This helps them monitor utilisation, track equipment activity and better understand how their machines are being used. Better equipment visibility. Better utilisation tracking. More control over site operations.

Veera Transport
Problem

Jobs, PODs and invoicing were previously managed in batches, with the team waiting until the end of the week to collect everything and process invoices.

Result

Jobs are now allocated, driver approval is captured, PODs are recorded, and invoices are sent to the client within 15 minutes of job completion. Faster invoicing. Faster payments. Better cash flow.

Fleet Incident Management FAQs

Ready to Run Like the Best?

Get a 30-minute walkthrough of ManageVehicle set up around your fleet. We'll show you how tracking, EWD, maintenance and risk management work together, and answer your HVNL questions on the spot.

  • Walkthrough based on your fleet size and setup
  • Your HVNL and EWD questions answered live
  • Local Australian support team

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Tell us a bit about your fleet and we'll be in touch within one business day.